Help Desk

Emails About Your Order | Delivery | Order Status | Cancellations

Emails About Your Order                                                     home
Below are some emails you may receive about your order:
  • Confirmation of Order - Automatically generated when we get your order. It contains your order number, receipt and other information.

  • Confirmation of Shipment - This confirms that all or part of your order has shipped. If tracking information is available, it will be in this email.

  • Problem with Order Notice
    You may receive this important email for the following reasons:
    • Trouble processing your order
    • Trouble with payment information
    • Inability to ship to the address provided

If you receive this email, please call our Customer Service Department at 86-150-8011-4423 as soon as possible.

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Delivery
If something is wrong with your order, call us as soon as possible at 86-150-8011-4423.

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Order Status

Visit the Order tracking page to check your order status. Once you log in, you will have access to all of your current and past orders.


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Cancellations

Under special circumstances, all or part of your order may need to be canceled. Reasons include:

  • Item is unavailable or out of stock.
  • Inability to obtain correct payment information.
  • Inability to ship to the provided address.
  • Customer requested cancellation.

If your order is canceled you will receive notification via email.


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